Orders and Returns
Customer satisfaction is our main priority. It is our goal to deliver to the needs of our clients the best way we can. We make sure that all our items prior to delivery have exemplary passed our quality control procedures. It is our policy that upon delivery of item/s, the customer or an authorized representative must check all item/s for any defect/s and sign the delivery receipt.
Let us know if for some reason you are not entirely satisfied with the product you bought from us. Upon delivery and receipt of the product/s, you have three (3) days to inform us of your concern/s. A customer service representative shall get back to you and schedule for an inspection and evaluation.
Should it be proven that the product/s are defective, we will replace it with the same item that is in good condition at no extra handling cost to the place where the product was originally delivered.
All products for return must have the original box/packaging and the receipt.
HOW TO PROCESS A REQUEST FOR RETURN
You may email your request to nuhomestoreph@gmail.com or call us at our telephone number 852-2896. In your email, please indicate SUBJECT as REQUEST FOR CUSTOMER SERVICE. Provide information such as, Invoice number, Item Code and Description and your address where the product is to be inspected.
WHAT TO PRESENT FOR A VALID REQUEST FOR RETURN
- The original invoice or delivery receipt
- The packaging box
- The product in its unused condition
ITEMS THAT ARE NOT AVAILABLE FOR RETURN
- Items sold under clearance sale
- Items which had been modified as per customer request
- Bedding, pillows and cushions